Return Policy

Returns
We have a money back guarantee policy that lasts 365 days on single bottles. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To return bottle simply send to:

Cannactiv

10151 University Blvd. #211

Orlando, FL 32817

Include your name and order number inside the package.

Once we receive the product(s) we will issue a refund on the purchase price of the product(s), minus original shipping costs.

Customer is responsible for return shipping.

We recommend getting a tracking number with your return shipment.

For the bundle packs and subscription deals, there are no refunds! We only offer refunds on single bottles.

If there are any issues with your product, email us at contact@cannactiv.com. Be sure to include as much information as possible.

If there are any issues with shipping please email a picture of how you received the product to contact@cannactiv.com.

In the event that you may want a refund or replacement, make sure to keep your product container and do not throw it away, as we can not refund or replace anything that has not been returned to us.
To complete your return, we may require a receipt or proof of purchase.

Cancellation Policy:

For subscription orders you can easily cancel any time. Simply log into your account and pause, cancel or modify your auto-delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@cannactiv.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@cannactiv.com

Gifts
If the item was marked as a gift when purchased, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges
Exchanges will be given store credit in the amount paid. We will e-mail you a return label. Print out and tape to package with name and address inside. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.